Assist Services
Overview
Through our Assist Service, we work with you and your
group to install or upgrade your network. We provide the
initial experience and tools needed to reduce reliance on
manufacturers or resellers for future network maintenance
The
Scenario
Your Company requires network service for an unforeseen
project or condition, such as disaster recovery, merger, or
organizational change. Your resources are allocated or
specific knowledge is necessary to complete the project. You
may require temporary staff-supplementation to cover
emergencies, vacations, or illness.
The
Solution
AMK's Assist Service offers solutions to meet all of your
needs. We perform the follow types of service:
- Emergency
assistance to help solve network problems
- We
are an additional resource for complex installations
- Ad hoc
network planning and design consultation
- Develop
network documentation
- Review
and recommend configuration information
- Operations
support
- "Hands-on"
technical network assistance
- On-the-job
training to your designated staff
The
Deliverable
AMK works with you to bridge the gap, whether it is product,
documentation, or time.
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Implementation Services
Overview
AMK’s Implement Service can, in conjunction with your team, develop a solid implementation plan, test, and execute that plan on schedule with little disruption to the service you provide your users.
The Scenario
The Enterprise networks of today are a key strategic investment. Your organization’s performance and profitability depend on well-managed and highly available networks. You require the implementation of a new network environment, a major expansion or a supplement to your internal resources. AMK offers the implementation services that match your skills and project requirements. You need to supplement your existing internal resources to ensure timely, cost effective installation and integration of your new networking hardware. You also need to minimize the on-site installation requirements while you try to keep pace with a diverse implementation schedule.
The Solution
AMK’s Staging Services reduces onsite installation time by conducting the configuration setup, integration and testing of your new networking equipment at our facility. This is followed up with the implementation process. AMK provides hardware placement, assembly of new hardware components, configuration, connectivity testing, project management and acceptance of new hardware products.
The Deliverable
Your network products arrive at designated site(s) fully configured and functional to your supplied specifications. The equipment is easily identifiable so installation time is reduced and down time is minimal. You receive documentation that includes the inventory list, configuration of devices, and software/firmware levels of each device. We also provide an option to perform the on-site installation so you do not have to redirect internal resources to complete your network installation.
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Design Services
Overview
Our Design Service works with your company to identify your requirements and analyze your network. We can present a cost effective design to address your business requirements and traffic patterns without necessarily upgrading the entire network.
The Scenario
You need regular assessments of your network’s capacity and capability to support anticipated changes or additions in technology. You need to prepare for planned expansions or mergers of different networks. You want to avoid degraded network performance, broadcast storms, network failures and congestion. You need to proactively maintain network performance and minimize failures.
The Solution
The AMK Design services provide you with regularly scheduled and cost-effective expert analyses, assessments, and recommendations to maintain and improve data flow throughout your network. AMK offers the following:
- Network Health Check - The AMK Network Health check helps you to provide better service by establishing a baseline of the overall Networking product performance in the network. This exposes existing bottlenecks and identifies hot spots within the network. We document network architecture on a regularly scheduled basis.
- Network Audit - A Network Audit provides you with expert analysis, assessment, and recommendations to improve data flow throughout your network by: Collecting data on your network equipment configurations, protocols, topologies, and LAN/WAN conditions; Analyzing this information and providing expert findings and improvement recommendations.
- Network Design Service provides expert network analysis and design services to help develop scaleable networks of all levels of scope and complexity while satisfying your business objectives and budgetary restrictions.
- Service Trend application provides you with factual information regarding the state of your network on a weekly and monthly basis. We collect statistics of your network equipment configurations, protocols, topologies, and LAN conditions.
The Deliverable
We equip you with accurate network statistics and inventory data. This enables you to:
- Solve existing network problems
- Avoid and prevent potential problems
- Proactively plan for your immediate projects, cost-efficient network expansion, and smooth migration to future technologies.
You receive the following reports:
- IP inventory
- IPX inventory
- Protocol inventory
- NetBIOS Name inventory
- Network problem log
- Top interfaces by
- Utilization
- Error rate
- Collision rate
- Broadcast rate
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Educational Services
Overview
AMK’s Educational Services can enable you and your customers realize a tremendous business advantage. Through our customization and flexible delivery mechanisms, AMK delivers high quality content with the industry's best of breed instructors.
The Scenario
The Enterprise businesses of today have a huge investment in people. They also have a significant investment in their infrastructure. Time and budgets are tight - Your people need training but you can ill afford the time or cost to obtain that knowledge. Vendors offer certification training - However, you need your people to know how-why-where the technology in your network functions.
The Solution
Through AMK’s Educational Services we work with you to assess your specific needs. Then we design a curriculum, leveraging our detailed content, to meet your requirements. Then we develop a schedule that best suites your peoples' availability and their learning styles.
The Deliverable
From large groups to the individual we create a personalized learning path for your people. The result is that your people can install, configure, and maintain a particular solution. They also have a much better understanding of the technologies your company has or will employ in your network.
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